Social Media: Joel & Victoria Osteen
As a part of the social media team I work directly with content creation specialists, and community leads to ensure all content is posted on time and following our content calendar. I report all analytics, high priority data points, and questions to community leads twice a day. I respond to all concerns on all platforms each day to give the fasted and most efficient digital customer service for the client. During emergency situations (i.e natural disasters, social events, rumors, scandals, ect) I act as a 24/7 'social media publicist.' I attend and pitch ideas in our creative monthly meetings to our team including photographers, videographers, writers, and business managers. I work with other monitors to make sure the client has digital media coverage everyday at all hours of the day.
Joel & Victoria Facebook
I monitored Victoria + Joel Osteen's Facebook page everyday responding to comments, questions, and making sure all content was on time and accurate. During emergency events (i.e natural disasters, rumors, major social events) I worked around the clock acting as a 'social media publicist' for Joel + Victoria.
Joel Osteen Facebook Following + Likes Data
Victoria Osteen Facebook Following + Likes Data
JOEL & VICTORIA TWITTER
I monitored Joel & Victoria Osteen's Twitter pages and responded to followers questions, comments, and concerns. I communicated with the content creation team to ensure the posts were scheduled correctly and going out on time. I would report all data and negative feedback to our community leads.
Joel Instagram Page
I monitored Joel Osteen's Instagram page making sure all posts are being posted according to the content calendar and contain accurate information about his services, books, events, and more. I reported any negative feedback, or high priority data back to our community leads.
Joel Osteen's Youtube Page
I monitored Joel Osteen's Youtube page. I read through every comment, collected data points from analytics and viewers back to our community leads, responded to any questions, and more.